Refund policy

Right of withdrawal

You have 14 days from delivery to exercise your right of withdrawal, without giving a reason (art. 52 and following of the Italian Consumer Code). Use the online form on the Right of withdrawal page, or write to info@we-elementa.com with your order number. The request is recorded immediately and you receive a confirmation by email.

Return conditions

For hygiene reasons we accept returns only if the product is intact and unused. Within 24 working hours of your request we contact you to arrange the return. Return shipping costs are borne by the customer: the parcel goes back with the same courier that delivered it, and we give you the instructions.

Refund

The refund is issued to the same payment method used for the purchase, within 14 days of receiving the returned product (art. 56 of the Italian Consumer Code).

Damaged product, or different from the one ordered

Write to info@we-elementa.com with your order number and a photo: we take care of the replacement or refund.